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Active Maintenance Tickets & Resolution Aging
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Audit Readiness & Resolution Aging Summary
Report Metrics Legend & SLA Definitions:
🔵 Normal Ticket open for less than 7 days.
🟡 Aging Open between 7 and 30 days.
🔴 Critical Open for longer than 30 days.
🟢 Resolved Ticket resolved and closed.
Resolution Compliance & SLA Category Breakdown
Categorizes open and unresolved findings by duration to prevent bottlenecks.
| Aging / SLA Category | Count |
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